This page explains how we handle questions about orders, products, shipping, payment, refunds, privacy, or the policies on this website.
Information to include
For an order question, provide the order number, purchasing email, and a clear explanation. Product questions should identify the relevant item. Delivery inquiries should include tracking information when available.
Damaged or incorrect items
For a damaged, defective, incorrect, or materially misdescribed item, also provide clear photos or video. Do not mail a return before written authorization.
Response expectations
We review messages as soon as practical. Complex carrier, payment, fraud-prevention, refund, or privacy reviews can require additional time or supporting details.
Contact
Email: tstr6181@gmail.com
Mailing address: 253 NW Garibaldi St, Hillsboro, OR 97124, United States
Phone: (334) 207-1168